Refund and Returns Policy

Last Updated: [7/12/2017]

Thank you for shopping at MedicaSyn. We strive to provide quality products, and your satisfaction is important to us. Please carefully review our refund policy.

1. 30-Day Satisfaction Guarantee:

We are confident you will love our products. If, however, you are not satisfied, you may return the product within 30 days of the purchase date for a full refund.

2. Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

The product must remain unopened.
The product must be in its original packaging.
A proof of purchase must be provided.

3. Refund Process:

Contact Us: Reach out to our customer support team at [Your Contact Information] to initiate the refund process.
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on where to send the unopened product.
Return the Product: Ship the unopened product back to us, including the RA number, within 30 days of the purchase date.
Inspection and Processing: Once we receive the returned unopened product, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed within [number of days] days.

4. Non-Refundable Items:

Products that have been opened.
Products not in their original condition or packaging.
Products damaged due to customer mishandling.
Gift cards.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error.

6. Cancellation Policy:

Orders can be canceled within 24 hours of purchase. Once the order is processed or shipped, it cannot be canceled.

7. Exchanges:

We do not offer exchanges at this time. If you need a different product, please return the original unopened product for a refund and place a new order.

8. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at info@medicasyn.com.

Thank you for choosing MedicaSyn.